Jeff Mails
Overview
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Jeff Mails is an email management application specifically designed for Thomas Jefferson University, East Fall Campus, Philadelphia.
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Role
UX designer
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Product Strategy.
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User Research, Interaction.
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Visual Design.
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Prototyping & Testing.
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Sitemap, Wireframes.
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Coding (Development).
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Insight gathering.
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The scope of the project.
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Project duration - 12 Months
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"How might we make communication between the University & students more efficient?"
Prototype Demo
Understanding the Problem
To gather research data I used the interaction method in which I interviewed 45 students which included 33 Graduate students & 12 Undergraduate students to understand the issues that they are facing regarding the overall campus experience to figure out a problem to work on as a project. After this research, I realized that University email communication flaws.
Then derived the Problem statement for the project as follows,
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The email communication between the University and students is inefficient. Students don’t always open emails from faculty and/or staff.
User satisfaction remains low because they are bombarded with either too many emails or emails that are redundant, irrelevant, and lengthy, or both.
This low satisfaction level may impact their ability to receive information critical to their academic success.
Problem statement
Double Diamond Method
Defining the scope of Problem
Identifying
Problem
Areas
Problem
Statement
Surveys
Interviews
Define
An App to manage all the Email ID's
Along with your University Email, you can manage personal email ID's and avoid using multiple Apps for each platform.
Project Vision & Solution
I came up with a solution to an email management app, which will improve the communication between all the stakeholders on the basis of research, interviews & prototypes.
Which will provide
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One-stop solution for all the email services to minimize different App use
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Customizable tabs for different purposes
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A stand-alone feature to keep up with Campus activities that the user is interested in
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Reviews from Stakeholders
”In the 11 years that I’ve been here, I have seen the usage of email increasingly decrease. I realized that by using email I’m not effectively reaching my students. Slack and texting became more efficient.” Tony Profeta, Adjunct UX Professor
”There’s too much email being sent around campus. If there’s a monthly thing that goes out and aggregates all the information, that will be very useful to everybody.”
Toril Hinchman, Director of Fitness & Wellness
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” Every time when I open University Inbox I get overwhelmed by the bombardment of so many emails & because of that most of the time I miss out on important emails.”
Sneha Doshi, Grad Student (Textile Design)
Campus
Activity
Board
An update space to learn about all the activities happening on campus
User Feedbacks
"Concept of
Campus Activity Board
Seems very original, where
the information doesn’t get missed
out in the inbox."
- Varun A (UXUI Final Year Grad)
"I would have used University
email more often, only we’ve
such app."
-Akash K (Alumni)
"I liked the idea
To have an app with a customized inbox."
- Bennett P ( 2nd Year UnderGrad)
"Other than Swipe feature,
Almost everything else
Was self-explanatory"
-Bhuvana S (Alumni)
Interaction Flow
43% of people
desired to have
Dark mode
option in
the App.
Accessing University Account
Swipe left/right to see
addition features
Swipe left/right to see
addition features
Click on the Plus icon to
add additional Tabs to
the Dashboard
Click on the watch icon to Snooze emails
Click on the Plus icon to add an email to specific Tab
Saved new Tab will appear on Homescreen
Slide Right or Click Menu icon to see addition features
Here you can Select the Campus activity Updates that interests you
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You can see all in activities that you selected in one place, as well as you can search for all the current activities in the search bar
You can add all the personal Email accounts in one place.
Low-Fidelity Wireframes
Survey Results
Questions along with the results -
User Personas
Stakeholder - Student I Professor I Administrative Staff
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MoSCoW Method
I used this method to define the features of my project, after listing out all the features, I listed down all the "Must have", "Should have" & "Could have" features
i.e. MoSCoW Method, which is represented as below,
